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Quickly reviews products that work with DW.
Design tools.
Element Profiles
| Publication Date | Subject | Related Technical Bulletins | Summary | Relevant Product(s) | System Impact | Severity |
|---|---|---|---|---|---|---|
| Aug 23, 2023 | DW Cloud Portal does not populate Systems | DW Cloud Issue Solution | Following a recent update to the DW Cloud service, users have reported an issue where the DW Cloud Portal will not populate DW Cloud-connected systems. |
DW Spectrum IPVMS, DW Cloud-connected systems | Recommended Solution: Clear the cache from your web browser, then close and re-open the browser.
Clearing cache Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop Clearing cache Microsoft Edge:
|
Low |
| Mar 21, 2023 | DW Spectrum Systems periodically lose connection with DW Cloud | https://digital-watchdog.zendesk.com/hc/en-us/articles/43285078163476-03-16-2023-Hotfix-Notes-DW-Spectrum-IPVMS-Hotfix-v5-0-0-36529 | Some DW Spectrum Systems may experience intermittent connection loss with DW Cloud. Issue possibly related to to token bearing authorization issues, 2FA or other authentication related impediments. |
DW Spectrum IPVMS, DW Cloud-connected systems |
|
Low |
| May 24, 2022 | Microsoft email services (Outlook, Office365, Hotmail) are not receiving DW Cloud verification emails | https://digital-watchdog.zendesk.com/hc/en-us/articles/43285266222356-05-24-2022-Technical-Bulletin-DW-Cloud-and-Microsoft-Email-Verification | DW Cloud email verifications are not being received by Microsoft-reliant email services such as Outlook, Office 365, and Hotmail. |
DW Spectrum® IPVMS, DW Cloud-connected systems |
|
Low |
| Jan 14, 2022 | VMAX IP Plus & VMAX A1 Plus PathFinder 2.0 firmware update interrupts Push Notifications for DW Mobile Plus | https://digital-watchdog.zendesk.com/hc/en-us/articles/43284379779860-01-14-2022-Technical-Bulletin-PathFinder-P2P-Service-Changes | The Push Notification feature of DW Mobile Plus (iOS/Android) no longer works after updating NVR/DVR firmware for PathFinder 2.0 service update |
VMAX® A1 Plus™ Series, VMAX® IP Plus™ Series, DW Mobile Plus (iOS & Android) | Recording management is unaffected, push notification fails |
Low |
| Dec 15, 2021 | CVE-2021-44228 notice of the Log4j zero-day exploit does not affect DW products | https://digital-watchdog.zendesk.com/hc/en-us/articles/43284659179412-12-15-2021-Technical-Bulletin-Log4j-Software-Vulnerability-Statement | Apache Software Foundation's discovery of the Log4Shell software vulnerability with Log4j scripting framework does not affect DW product security; DW Products use JavaScript (.JS) programming, which is NOT affected by this news. |
DW Spectrum® IPVMS, Blackjack® Series, VMAX® A1 Plus™ Series, VMAX® IP Plus™ Series, MEGApix® IP Cameras, Compressor™ encoder Series | No effect on DW Products; no fix/changes necessary. |
Unaffected |
| Dec 13, 2021 | DW Spectrum IPVMS uses JavaScript (JS) format and is unaffected by the Log4j exploit | https://digital-watchdog.zendesk.com/hc/en-us/articles/43284831375892-12-13-2021-Technical-Bulletin-Log4J-JAVA-Framework-Exploit-Concerns | Apache Software Foundation's discovery of the Log4Shell software vulnerability with Log4j scripting framework does not affect DW product security; DW Products use JavaScript (.JS) programming, which is NOT affected by this news. |
DW Spectrum® IPVMS | No effect on DW Products; no fix/changes necessary. |
Unaffected |
| Nov 09, 2021 | System watchdog timer causes constant auto-reboot cycle; Pathfinder (P2P) issues | https://digital-watchdog.zendesk.com/hc/en-us/articles/43284341969428-Known-Issue-Digital-Watchdog-VMAX-A1-Plus-Rebooting | DVR watchdog timer function experiences false-positive fault detection, locking DVR in a reboot cycle |
VMAX® A1 Plus Series (DW-VA1P4xT, DW-VA1P8xT, DW-VA1P16xT) | Critical impact; firmware patch available. |
Severe |
| May 28, 2021 | Updating OpenSSL file | https://digital-watchdog.zendesk.com/hc/en-us/articles/43284258728852-Known-Issue-DW-Spectrum-Software-Crashes-Due-to-libeay32-dll-on-Windows | DW Spectrum crashes immediately after launching due to outdated OpenSSL file "libeay32.dll". |
DW Spectrum |
Critical impact; fix available. |
Severe |
| May 27, 2021 | Enabling plain-text for SMTP notification videos | https://digital-watchdog.zendesk.com/hc/en-us/articles/43285124996628-Known-Issue-Pre-Alarm-Clips-Do-Not-Display-in-Email-Notifications-DW-Spectrum | Pre-alarm video clips do not display images properly when sent over SMTP. |
DW Spectrum® IPVMS | Operation is unaffected, email notification video fails; fix available. |
Low |
| Apr 27, 2021 | BIOS error code | https://digital-watchdog.zendesk.com/hc/en-us/articles/43284527780884-Known-Issue-BIOS-Recovery-Issue-For-DW-Blackjack-E-RACK-X9SAE1 | SuperMicro X9 motherboards with E3v1/v2 CPUs no longer allow system administrators to access BIOS |
Blackjack |
Operation is interrupted; fix available. |
Low |
| Feb 09, 2021 | NAS invalid storage | https://digital-watchdog.zendesk.com/hc/en-us/articles/43284827932948-Known-Issue-NAS-Storage-Becomes-Unavailable-and-Shows-As-Invalid-Storage-Windows-OS | When both the DW Spectrum Server and the Samba NAS have the same workgroup name, the NAS device will show as invalid storage for DW Spectrum. |
DW Spectrum® IPVMS, Blackjack® NAS Series | Archive storage is affected; fix available. |
Low |
| Feb 02, 2021 | Third-Party cameras fail to obtain onvif/media2 packets properly | https://digital-watchdog.zendesk.com/hc/en-us/articles/43284550821908-Third-Party-Cameras-Go-Offline-After-DW-Spectrum-Update-v4-1 | DW Spectrum experiences video loss with third-party cameras due to differing ONVIF API between the server and camera. |
DW Spectrum |
Operation is interrupted; fix and software patch available. |
Low |
| Jan 11, 2021 | System time inaccuracy | https://digital-watchdog.zendesk.com/hc/en-us/articles/43284359618964-Known-Issue-VMAX-Legacy-DVR-Date-Issue | At the start of January 1st, 2021, the internal settings of legacy VMAX units inaccurately displayed "2020" as the year. |
DW-VMAX, DW-VF, DW-VF960H, DW-VC, DW-VMAX960H, DW-VMAX480 | Time records affected; outdated/discontinued product. |
Low |
| Oct 01, 2019 | Outdated security certificate results in error message on Win10 and WinServer2016 | https://digital-watchdog.zendesk.com/hc/en-us/articles/43286420197012--Archive-Known-Issue-Windows-will-not-allow-me-to-run-or-install-DW-Spectrum | Using DW Spectrum on Windows 10 or Windows Server 2016 systems results in a security certificate error. |
DW Spectrum® IPVMS v3.2 | Critical impact; software update available. |
Severe |
| Aug 24, 2019 | Windows KB4512506 causes OS boot issues for Win7 embedded DW Blackjack units | https://digital-watchdog.zendesk.com/hc/en-us/articles/43283985610004-Known-Issue-Windows-7-Boot-Issue-KB4512506 | DW Blackjack servers with embedded Win7 OS does not boot after Windows Monthly Rollup Update KB4512506 (August 2019). |
Blackjack® servers with Windows OS | Critical impact; fix available. |
Moderate |
